FAQs
What happens if my order arrives damaged?
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Do you accept Paypal?
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Which delivery options are available?
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What delivery service do you use?
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Returning your product because you changed your mind
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Returning a faulty item
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Which products can't be returned?
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Do you sell gift vouchers?
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Is your chocolate sustainably sourced?
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Do you deliver internationally?
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How should I store my Knoops hot chocolate?
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Which of your chocolates are suitable for vegans?
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Which of your chocolates are suitable for vegans?
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Where can I find your cafes?
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What is Knoopology?
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Can I add a gift message to my order?
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How big is the gift box?
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How big is the gift bag?
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How can I keep in touch with all things Knoops?
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Do you offer corporate gifting and discounts for large orders?
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I placed an order but didn’t receive an order confirmation. Did you get my order?
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How does your app work and what can I use it for?
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