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Our full range of chocolate flakes, makers and extras

From 28% white up 100% extra dark, find your perfect %

FAQs

What happens if my order arrives damaged?

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Do you accept Paypal?

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Which delivery options are available?

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What delivery service do you use?

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We use Royal Mail 48 and your orders should be received within 2-3 working days.

Returning your product because you changed your mind

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Returning a faulty item

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Which products can't be returned?

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Do you sell gift vouchers?

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Is your chocolate sustainably sourced?

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Our founder, Jens Knoop, carefully selects the chocolates that feature in our chocolate library. Our current range includes 21 chocolates from around the world, from a white 28% up to a 100% cocoa. We offer a range of blends - which are now traceable, so we know which cooperatives contributed to each cup - alongside a number of single origins from a range of cocoa-growing regions, from Peru and Colombia, to Tanzania and Madagascar. In October 2019, Jens visited the Alto El Sol plantation in Peru, meeting growers who supply the cocoa in our 65% Single Origin.

We work with a handful of chocolate makers, small and large, who are genuinely committed to improving the sustainability of their cocoa, in an industry which has experienced many challenges in recent decades. Programmes such as Cocoa Horizons and Cacao Trace demonstrate the industry’s ambition for achieving long-term sustainability of cocoa, with a focus on environmental issues, productivity, farmer poverty, and social and community development. One of our suppliers, Casa Luker, is the oldest B-Corps certified company in the world.

Do you deliver internationally?

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At this time, we only deliver to UK addresses.

How should I store my Knoops hot chocolate?

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Which of your chocolates are suitable for vegans?

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Which of your chocolates are suitable for vegans?

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Where can I find your cafes?

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What is Knoopology?

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Can I add a gift message to my order?

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How big is the gift box?

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How big is the gift bag?

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How can I keep in touch with all things Knoops?

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Do you offer corporate gifting and discounts for large orders?

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I placed an order but didn’t receive an order confirmation. Did you get my order?

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How does your app work and what can I use it for?

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